Was staff listening?
Quote from the 2009-2010 Mayor's Budget message, "As I look to the future, it is clear to me that we will not be able to operate with the number of employees that we have even today. We must become dependent on technology to lead us into the future. Computers don’t require cost of living increases or ever increasing health benefit packages. We need to allow for Edmonds residents to do all their business with the city online. Receive and pay their utility bills online, file building permits and pay for them online, obtain city licenses online as well as what we already do online with giving our citizens the ability to select and pay for recreation classes online and be able to do all their correspondence with city employees online. Our website is sorely lacking in customer service capabilities and it needs upgrading to facilitate becoming the interface between citizens and city employees. In order to make that happen in the future, I have added 3 positions to our IT department